Last updated July 13, 2026

DPDPA Notice

1. Who This Applies To

This notice applies to residents of India who use Uprity. The Digital Personal Data Protection Act, 2023 (DPDPA) governs how we collect, process, and store your personal data.

2. Your DPDPA Rights

Under the DPDPA 2023, you have the following rights:

Right to Access Information (Section 11)

You may request a summary of the personal data we process about you, the processing activities undertaken, and the identities of data fiduciaries and processors with whom your data has been shared.

Right to Correction and Erasure (Section 12)

You may request correction, completion, or updating of inaccurate or incomplete personal data, and erasure of personal data that is no longer necessary for the purpose for which it was collected, unless retention is required by law.

Right of Grievance Redressal (Section 13)

If you have a concern about our data processing, you may lodge a grievance with our Grievance Officer (see below). You must exhaust this route before approaching the Data Protection Board of India.

Right to Nominate (Section 14)

You may nominate another individual to exercise your rights under the DPDPA on your behalf in the event of your death or incapacity. To register a nomination, contact us at the details below.

Data Export (Service Feature)

While the DPDPA does not include a statutory data portability right, we voluntarily provide a self-serve data export (JSON) so you can obtain a copy of your data at any time.

3. How to Exercise Your Rights

To exercise any of the above rights, contact us:

Include your full name, email address, and a clear description of your request. We will respond within 30 days (or 45 days for complex requests).

Note: We may ask you to verify your identity for security purposes before fulfilling your request.

6. Sensitive Personal Data

Under DPDPA, certain categories of data (e.g., religious affiliation, biometric data, financial information) require heightened protection. We:

  • Do not collect sensitive personal data unless absolutely necessary and with explicit consent
  • Encrypt all sensitive data in transit and at rest
  • Limit access to sensitive data to authorized personnel only
  • Retain sensitive data for the minimum period necessary

7. Children & Minors

Uprity is not intended for users under 18 years old. If you are a parent or guardian and believe we have collected data from a minor, please contact us immediately at privacy@uprity.com.

8. Data Security

We implement technical and organizational measures to protect your personal data from unauthorized access, loss, or modification:

  • Encryption in transit (TLS 1.3) and at rest
  • Access control and role-based permissions
  • Regular security audits and penetration testing
  • Incident response and breach notification procedures

Breach notification: In the event of a personal data breach, we will notify the Data Protection Board of India and each affected data principal in the manner and within the timelines prescribed under the DPDPA and its Rules.

See our Security page for detailed information.

9. Grievance Officer

Under DPDPA 2023, we have appointed a Grievance Officer to handle data-related complaints.

Contact: privacy@uprity.com

Response time: We will acknowledge your grievance within 48 hours and provide a resolution within 30 days.

10. Cross-Border Data Transfers

Your personal data may be transferred outside India for processing (e.g., to Supabase in the US, Google in the US). Under Section 16 of the DPDPA 2023, transfers of personal data outside India are permitted except to countries restricted by notification of the Central Government. We:

  • Do not transfer your personal data to any country restricted under Section 16
  • Put contractual safeguards (data processing agreements) in place with every sub-processor that receives your data
  • Will comply with any additional transfer conditions notified under the DPDPA and its Rules

Details of where each sub-processor processes data are listed on our Sub-processors page.

10A. Our Role: Data Fiduciary vs. Data Processor

Our obligations under the DPDPA depend on whose data is being processed:

  • Your account data: For the personal data of Uprity users (name, email, phone, usage data), Nexline Global Pvt. Ltd. is the Data Fiduciary and this notice applies directly.
  • Your customers’ data: When you upload your customers’ contact details (e.g., to send feedback requests or WhatsApp messages), you are the Data Fiduciary and we act as your Data Processor, processing that data only on your instructions under our Data Processing Agreement. You are responsible for giving notice to and obtaining valid consent from those individuals.

If you are an end customer of a business that uses Uprity and have a privacy request, please contact that business first; we will assist them in fulfilling it.

11. Data Retention

We retain your personal data as follows:

  • Account data: While your account is active, plus 6 months after deletion
  • Transaction data: 7 years (required by tax law)
  • Usage logs: 24 months

You may request deletion at any time, subject to legal retention obligations.

12. Full Privacy Policy

For complete details, see our Privacy Policy.

13. Contact Us

Questions about your DPDPA rights or data privacy?